Belira - Our Terms of Service
1 - Beginning your journey with Belira
Welcome to Belira Web Hosting. We will setup your account after you have
completed your first payment. It is your responsibility to ensure all details
provided to us at registration is up to date, and correct – as failure to do so
may result in a delay in processing your order, or even account suspension if
any problems arise with your account and we are unable to contact you.
Please do not register with Belira using an E-Mail address connected to your
primary domain, as if we need to contact you regarding a problem with your
account, we cannot do this if your contact e-mail address belongs to the domain
you are registering with us.
When registering domain names with Belira, you are responsible for ensuring
contact information is correct and up to date, as Belira is not responsible for
any domains registered with wrong data, please check all information is correct
Providing false or fraudulent contact information of any kind will result in
suspension and possible termination of your account.
2 - Transferring existing websites to Belira
Belira has in place, a dedicated team of staff who are fully experienced with
transferring websites from your previous hosting companies. This is a
complimentary service offered by Belira, and if you do require a website
transfer, you may be charged a fee depending on the existing host you are
transferring from, and the amount of data needed to be transferred.
It is not always possible to transfer your website to Belira, due to the fact
some websites may be incompatible with Belira services offered. In the unlikely
event this does happen, or if you are unsure if your website can run on Belira
servers, please open a support ticket.
3 - Resource and Usage Limits
3a - CPU Usage
Belira allows a maximum of 25% CPU usage limit. You may exceed this limit for no
longer than 85 seconds. This is highly unlikely to happen; nevertheless we do
recommend you ensure your website is running efficiently and correctly. Websites
which do significantly go in excess of this limit will be suspended and a member
of staff will review the account without notice.
3b - Server Side Applications
Users of services from Belira may not run unattended applications on the server,
such as web spiders, crawlers, trackers, and daemons.
3c - Illegal and Suspicious Activity
Users may not perform any illegal activity on hosting accounts from Belira, and
must not perform activities such as:
- Run IRC –based software
- Run any bit torrent program, tracker or client. (We do allow the
linkage of legal torrents on other websites, as long as they are not stored
on Belira servers)
- Take part in any file sharing or peer-to-peer activities
- Run gaming servers of any kind
- Run cron-jobs more often than every 15 minutes
3d - Data Transfer
As a customer of Belira, you are allocated a monthly data-transfer (bandwidth)
allowance. This limit varies, dependant on which hosting package you selected
and registered for when you purchased Belira hosting. We ask all customers
closely monitor their bandwidth usage, as any accounts which pass the given
bandwidth limit in any one-month, we reserve the right to suspend the account
- The account has been upgraded to allow more bandwidth
- The next billing-cycle, when your bandwidth limit has been reset
If we notice your account to be breaking any rules of limitations as stated
above we may contact you requiring suitable explanation, and if we fail to
receive contact within a given time, we may suspend the account until action is
taken to resolve any outstanding issues.
3e – Uptime Guarantee
As a customer of Belira, we promise you 99.9% uptime, guaranteed. In the
unlikely event that your website does suffer physical downtime below our
guarantee, you may receive one month of web hosting credit on your account.
To apply for hosting credit for the months in which your website has been below
the total of 99.9% uptime guarantee; open a support ticket at www.belira.com/tickets
The uptime of your hosting account is defined as the reported uptime from our
operating system monitors internally, we will not accept claims for credit,
using evidence from a third party monitoring service, due to issues with network
limitations and capacity availabilities of third parties.
4 - Account and Hosted Content
The customer agrees to give surety in holding Belira harmless from any claims
which may arise resulting from your use of any services offered by us.
4a – Copyrighted Material & Lawful Usage
If any laws including that of copyright or trademark infringement are broken,
including (but not limited to) unauthorized content of images, music, video,
documents, or any other copyrighted material, accounts may be temporarily
suspended pending investigation.
Reports of the copying or aiding in the selling or distribution of trademarked,
merchandise or illegitimate material will result in the suspension of any
violating accounts, until a well-founded explanation is received. Furthermore,
if you are the owner of such material and you notice a website using our service
to promote or use your product unlawfully, please visit:
All our services may be used on the condition they are lawful, under the laws of
your local country, the United States of America and United Kingdom.
4b – Account Suspension
Accounts found to be violating any terms of service stated by Belira, are
contacted and given a stated amount of time to contact us, in order to provide
us with suitable explanation. If we do not receive explanation or plans to
rectify any errors after this period, we will suspend the account indefinitely.
Accounts suspended due to violation of any terms of service stated by Belira,
are demanded to return the required explanation as to their actions resulting in
Once any problems are dealt with by the violating users, hosting accounts are
While accounts remain suspended due to both non-payment and violation of terms,
your account is still considered ‘active’ on our servers, and will continue to
be billed for account resources and us holding your account. Failure to send
payment will eventually result in your account been completely terminated, and
all data on our servers will be purged forever.
4c – Cancellations
Belira reserves the right to suspend, restrict access or terminate an account at
any given time, with or without notice.
If you wish to cancel your hosting account, you may cancel at any time via our
cancellation form, located at www.belira.com/cancellations
Any accounts cancelled won’t be charged at any future billing cycles (whether
monthly or yearly, depending on your contract type), although any existing
payments or credits remaining in the current billing cycle, made will not be
4d – Unacceptable Content
Please adhere to our request that all customers keep any hosted content
legitimate, legal and free-rated. Any material found on our servers which we
review to be unlawful, threatening or obscene will be removed from our servers,
or access restricted with or without prior notice.
Examples of unacceptable content:
- Fraudulent websites
- Sale of any controlled substances (without legal permits)
- Proxy software
- IRC Scripts
- Pirated software and media
- Websites that distribute or link to illegal content
- Game servers
- Free unlimited image hosting websites
- Free unlimited video hosting websites (although personal streaming is acceptable)
- Disrespectful / antisocial orientated blogs or websites
- Reselling hosting space
- Click tracking websites
- Mail Bombers and Marketing software
- Dedicated advertisement rotation
- Dedicated scanners and trackers
- Lottery and gambling websites
- Websites promoting illegal activities, hacker focused content
4e – Presentation of Service
Belira reserves the right so refuse service to any person or party we consider
to be unsuitable of usage, we review any material to be inappropriate, or in
violation of any of our terms of service.
Any account giving access to any services from Belira, to unauthorized
personnel, will be suspended without notice; continuation to violate our terms
of service will result in termination of service.
All devices, software and services offered by Belira, are provided on behalf of
our authorized customers only. Belira reserves the right to monitor all systems
for business and lawful purposes as we or any law enforcements deem suitable.
Use of any services offered by Belira signifies consent to monitoring for the
5 -Mail Policy
We understand that mailing is one of the most utilized features, holding
potential with little limits – and is quite popular with all our clients. It is
for this purpose we enforce a mail policy, with fair usage limits to ensure our
mail servers run as smoothly and efficient as possible, for all our customers.
5a – Mail limits
There are limits on the number of E-Mails which can be sent on an hourly basis,
per domain. The maximum number of outgoing E-Mails per hour is 500. This limit
is applied to all mailing lists, and e-mail accounts. If a user sends over the
maximum limit within the hour, E-Mails will begin to fail, and return an
undeliverable error. If this occurs, we recommend you wait until an hour has
past, and the limit per domain has been reset; before resending E-Mail.
As for internal mail checking (POP3/IMAP), Belira has a limit of 1 check every 2
minutes on average, over an hour; which is equivalent to 30 checks per external
IP address per hour. Again, if this limit is breached, then users will be locked
out of their account until the limits are lifted, every hour. If users are
locked out, we recommend waiting until an hour has passed, in order to gain
access to their account.
If you find service is limited on multiple occasions, we recommend you lowering
your usage requirements, by sending E-Mails less often, and setting
auto-checking of new mail to a longer period (5+ minutes).
5b – Mail Rules
All mail sent using our servers must be moderated and controlled to meet our
limitation requirements. We recommend the sending of one e-mail within 10
seconds, meaning you can send 6 per minute, 3600 per hour, and 86400 E-Mails per
day. If the program you are using does not allow you to limit the E-Mails you
send, we recommend using a program that does, such as PHPList (which is
available from within your cPanel, via Fantastico).
If you have any mailing lists pushing 1000 E-Mails, we only allow them to be
sent during off peak times, to prevent high server loads. Off peak times are
justified by Belira to be between 1am and 8am local server time; from Monday to
Friday, and any time throughout the weekend.
All newsletters and mail lists must have a “Double Opt-In” system in place. This
can either be were each member must verify they own the e-mail, by clicking an
activation link you generate for them, or via submitting a payment of some sort.
This reduces the risk of abuse, fraud, and the use of our mail servers for
Any unwanted E-Mail being sent from our mail servers, will result in account
suspension; with or without notice and pending investigation. Upon conclusion of
our investigations, we will decide on the action we take, usually based upon
explanation from the account holder. Please note, we take a zero-tolerance
policy on any unsolicited, bulk or spam e-mail sent from our servers, and such
activities may result in account termination.
Any mail sent must respect and comply to laws of the United States of America,
United Kingdom, and any local jurisdiction associated with the account holder.
Activity must also comply with any privacy laws, and any data protection
6 - Spam Policy
6a – Zero Tolerance
Belira takes a highly serious attitude towards any kind of spam, bulk and
unsolicited E-Mailing. We hold a zero tolerance policy towards any kind of
distribution of the above mentioned E-Mail. Any use of mail lists purchased or
acquired containing E-Mail addresses which have not authorized the account
holder to use, will be suspended, pending investigation.
6b – Fines
Any account in which causes Belira to be questioned regarding our policy of
spam, or any service we are forced to offer in order to solve any damages caused
by a website hosted by Belira, may incur charges at the discretion of Belira,
for any services conducted in review of a spam claim.
6c – Modifications
Belira reserves all rights to require changes to, or suspend and terminate the
account holding any website in which may not conform to our terms of service and
policies, or them of any legal jurisdiction.
All content hosted by Belira is subject to review by us at any time, and Belira
reserves the right to make any modifications if we deem necessary, to any
content hosted by us, including but not limited to websites, accounts,
databases, cron jobs, mailing lists and other components which may be held on or
in connection to our servers.
6d – Spamvertising
Websites advertised either solely or partially via spam mailing, instant
messaging, fax, newsgroups and/or message boards may not be hosted by Belira.
Any website hosted by Belira, which results in any of our IP addresses being
blacklisted, will be immediately suspended without notice and an investigation
will take place.
7 - Legalities
7a - Disclaimer
Belira shall not be responsible for any damages or loss your business or data
may suffer due to any action taken by Belira whatsoever. This includes data
loss, suspension, and termination of customer accounts. Belira completely
disclaims any liability of any kind, expressed or implied for services we
provide, for any delays or service interruptions caused.
7b – Service Termination
Belira reserves the right to terminate any service offered by us at any time,
for any reason our staff deems necessary. Any judgement made by Belira, or a
member of staff on behalf of Belira is final. Any termination credit refundable
to any customer is at the sole discretion of Belira, relating to the
circumstance and cause of service termination.
7c – Data Disclosure
Belira reserves the right to disclose any content or information as requested by
law enforcement agencies globally, without consent or notification to you – if
such parties request so. We always cooperate fully with law enforcement to
ensure Belira and its customers are fully protected against any threats.